Privacy Policy

1. Introduction

MyHaven ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the App.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use the App.

2.1 Information You Provide

• Photos and Images: When you use the App, you may upload photos of your rooms or spaces. These photos are processed to generate AI-powered renovation visualizations.
• Account Information: If you create an account, we may collect your name, email address, and other information you choose to provide.
• Design Preferences: We collect information about your design theme selections and preferences to personalize your experience.
• Communications: If you contact us for support or with questions, we collect the information you provide in those communications.

2.2 Automatically Collected Information

• Device Information: We collect information about your device, including device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: We collect information about how you interact with the App, including features you use, time spent in the App, and actions you take.
• Log Data: We automatically collect log information when you use the App, including your IP address, access times, and app crashes or errors.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services, including generating AI-powered renovation visualizations
• Process and store your uploaded photos for the purpose of generating design visualizations
• Personalize your experience and provide content and features that match your preferences
• Communicate with you about the App, including responding to your inquiries and providing customer support
• Monitor and analyze usage patterns and trends to improve the App's functionality and user experience
• Detect, prevent, and address technical issues, security threats, or fraudulent activity
• Comply with legal obligations and enforce our Terms of Service

4. AI Processing and Data Usage

The App uses artificial intelligence and machine learning technologies to generate renovation visualizations. When you upload photos:

• Your photos are processed using AI algorithms to analyze room layouts, furniture, and design elements
• We may use your photos to train and improve our AI models, but we take measures to anonymize and aggregate data used for training purposes
• AI-generated visualizations are created based on your photos and design preferences
• We do not use your photos for advertising or marketing purposes without your explicit consent

5. Data Storage and Retention

We store your information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. We may retain certain information for longer periods as required by law or for legitimate business purposes, such as:

• Maintaining security and preventing fraud
• Complying with legal obligations
• Resolving disputes and enforcing agreements

You may request deletion of your account and associated data at any time through the App settings or by contacting us.

6. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as cloud storage, analytics, and AI processing services. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with your explicit consent or at your direction.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information and account
• Portability: You can request a copy of your data in a portable format
• Opt-Out: You can opt out of certain data processing activities, such as marketing communications

To exercise these rights, please contact us through the App or using the contact information provided below. We will respond to your request within a reasonable timeframe.

9. Children's Privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the App, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We may also notify you via email or through the App of significant changes.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the App or at our support email address.